College Style Backpack

How long does it take to receive my parcel?

The term "day/s" refer to normal SA working days

Returns are welcome,  we will refund you or give you a store credit depending on when the return reaches us. 

• Returns need to reach us within 7 working days after you have signed for the receipt of your parcel to qualify for a refund - if you prefer a refund please return the package in good time, this is absolutely non-negotiable as this is our agreement with our supplier and clients accept this before ordering.
• If an item reaches us after 7 working days but less than 14 working days in store credit will be given. No returns will be accepted thereafter - non negotiable.
• Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
• We do not accept return on swimwear, lingerie or jewellery used in piercings - NON NEGOTIABLE
• All items must be returned in its original packaging - R20 will be deducted for each item that is return in other/damaged packaging
• Sale/discounted/items bought with coupons are not eligible for a refunds/returns
• The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.  
• A 10% handling fee will be deducted on all refunds over R1000
• You are responsible for any costs associated with returning the item to us - we recommend using Aramex Drop Box or DSV Locker service - please do not use Postnet unless opting for the door to door option, as we do not have one in Strand for us to collect at.

We ask that our clients allow for colour difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.

How much does the stock cost?

All our products and pricing can be viewed on our website,www.theperfecttouch.co.za.

Where is your store?

The Perfect Touch is an online store and all orders can be placed on  www.theperfecttouch.co.za. You will receive your order via our courier company. Our address for returns or arranged collections is as per below:

19 Michau Street (red building)

Strand

7140

What are your trading hours?

Monday - Friday 08:00-12:00 by appointment only, please email orders@theperfecttouch.co.za

Do you have everything that is on your website at your store?

No, it would be impossible for us to keep 2000+ items in stock in over 5 size and colours each.

All of the items in our In Stock folder is at our store available for purchase - sizes available are subject to change depending on sales but we do try to update it daily.

How to place an order:

All orders can be placed on www.theperfecttouch.co.za or send an email to orders@theperfecttouch.co.za if you require assistance

It has been longer than 24 hours and I have not yet received my invoice:

Please look in your junk mail folder as emails often go there instead of to your inbox. 

How do I pay?

Payment can be made via the following payment methods:

• EFT, ATM/Bank deposit and proof thereof needs to be sent to us so that your parcel can be dispatched and a tracking number can be supplied to you

• Payflex - immediately online with your debit or credit card
• YOCO - a link will be provided on the invoice email

How do I receive my parcel?

Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy

What happens if I do not receive my parcel?

All parcels sent with the Economy courier is insured and we take full responsibility for it to reach you.

Do you offer Free Shipping?

All orders over R1000 are eligible for free shipping.

Do you offer bulk discount?

Yes, please email us for a bulk schedule.

Orders are considered to be bulk when the value exceeds R5000

Do you allow for exchanges?

Yes we do, here is a link explaining our Return Policy: https://www.theperfecttouch.co.za/policies/refund-policy

 What packaging do you use and can you giftwrap items?

All items are send in individual zip lock bags or organza bags depending on the item. Packaging is kept to a minimum in order to save on shipping cost. We do not offer gift wrapping services.

What if I would like to cancel my order that I have already paid for before it is delivered to me?

A 10% handling fee will be deducted from your refund if you cancel your order after you have made payment and before it reaches you. This covers our banking costs and other related fees.

Please note that all items are subject to availability and orders get cancelled if no payment is received within 2 days unless an arrangement has been made.