I am ordering a mix of In Stock & Produced on order items
The term "day/s" refer to normal SA working days
As per the Consumer Protection Act 68 of 2008 Part C, Subsection 20 a client may return goods within 10 business days of delivery at their own cost for a refund or credit. No returns will be accepted thereafter under any condition. We will NOT exchange or process a refund/credit after this period. NO EXECPTIONS WHATSOEVER. Any returns received after this time will be rejected and the client would need to arrange for their courier to collect it from us.
To log a return please do so by following this link: https://theperfecttouchsa.returnscenter.com/ - returns will not be accepted without a valid RMA number which will be assigned to you upon logging a return.
You will always have the choice of a refund to original payment method or in store credit. In store credit is advised should you wish to order another size/colour/item etc.
The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back. Courier fees are not refundable.
Once the parcel reaches our offices we will inspect the goods as well as the packaging and process your refund/credit within 1-3 working days. You will be notified accordingly. If you chose in store credit as your resolution option your credit will be loaded onto a gift card which you can spend on your next order.
Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
We do not accept returns on:
Items in our lingerie section including bodysuits, bralettes etc.
Jewelry used in piercings
Items bought with gift cards
Sale/discounted items/items bought with discount code or bought during promotional periods like end of season sales/Black Friday etc.
All items must be returned in its original packaging - R50 will be deducted for each item that is returned in other/damaged packaging. This includes but is not limited to ripped packaging, returning in plastic shopping bags etc. All our packing can open and close easily.
A10% handling fee will be deducted on all REFUNDS over R1500to cover part of the transaction fees incurred. There will be NO handling fee if you opt to take In Store Credit to use at a later stage.
We are happy to arrange a collection with our courier at a cost of R99 and will deduct such cost from the refund/credit due to you or you can ship back with your own courier. Please only make use of door to door services, we cannot collect parcels from various locations.
We ask that our clients allow for colour difference due to lighting (colours like white can at times appear off-white on the actual garment or bright colours can be slightly less bright on physical items). Please understand that the photos used are directly from our suppliers and not taken ourselves.
Do you keep stock?
Yes! Unlike our competitors we keep a wide variety of stock at our offices so that we can ship your parcel faster. Our range has 1000's of items in it and to keep stock of everything is simply not possible but we keep the most popular styles In Stock. Here is a link to our In Stock folder, these items are immediately available: https://www.theperfecttouch.co.za/collections/in-stock
Where is your store?
The Perfect Touch is an online store and all orders can be placed on www.theperfecttouch.co.za. We are not a physical store and not set up for viewings and fitments. You will receive your order via our courier company. Our warehouse address for returns or arranged collections is as per below:
Hollandia Building 2
What are your trading hours?
We are online only and do not having set hours that we are at the office - please email us to arrange before collection - weekdays only 09:00-10:00. Email and admin queries are attended to Monday - Friday excluding Public holidays, please email email@example.com
How do I use the size charts?
The measurements on the size chart is that of the specific garment itself so we strongly suggest that you measure a similar piece of clothing and not your body. This especially applies to something like swimwear where it is meant to be tight fitting. If you measure your body you will likely purchase too big. Generally all our items are normal SA sizing
Which material is used?
We make every effort to add material type on each product page but often the material composition is not available from our suppliers when we upload. If material type is of importance to you you are welcome to email us with the product code and we will request it from the supplier.
Are the colours of items accurate as displayed online?
We make every effort to display products as accurately as possible but due to natural light, device brightness etc. colour may appear slightly darker/lighter. Please allow for slight differences eg. colours like white will often be slightly off white/cream in real life.
How do I pay?
Payment can be made via the following payment methods:
Payflex - online with your debit/credit card
Payfast - debit/credit card/EFT/Mobicred/scan to pay etc.
Peach Payments - online with your debit or credit card
YOCO - a link will be provided on the invoice email
All parcels sent are insured and we take full responsibility for it to be delivered to the physical address given upon checkout. Should your parcel scan as "delivered" but you have not received it, you need to contact us within 7 days. After such time we do not have any claim and cannot be held responsible for the whereabouts of your parcel.
Tracking your parcel is your responsibility! Once your parcel ships, your tracking number will be emailed to you. Please track your parcel daily. If your parcel shows as "delivered" but you have not received it you need to notify us. If you stay in a security complex where couriers are not allowed entry please check with security first/if delivery is your office please check with reception or other staff.
Do you offer Free Shipping?
Delivery is charged at R99 or free for orders over R1500.
What happens if an item that I ordered is out of stock?
In rare cases we or our supplier can run out of stock due to high demand. Every effort will be made to locate the item but should we be unable to do so we will ship your order and refund the unavailable item or if only one item was purchased a full refund will be processed. We will always attempt to do so as soon as possible and notify you accordingly.