Frequently Asked Questions

How much does the stock cost?

All our products and pricing can be viewed on our website,www.theperfecttouch.co.za.

Where is your store?

The Perfect Touch is an online store and all orders can be placed on  www.theperfecttouch.co.za. We are not a physical store and not set up for viewings and fitments. You will receive your order via our courier company. Our address for returns or arranged collections is as per below:

19 Michau Street (red building)

Strand

7140

 

What are your trading hours?

We are online only and do not having set hours that we are at the office - please email us to arrange before collection or delivery. Email and admin queries are attended to Monday - Friday 06:00-21:00, please email orders@theperfecttouch.co.za

 

Do you have everything that is on your website at your store?

 

No, it would be impossible for us to keep 2000+ items in stock in over 5 size and colours each.

All of the items in our In Stock folder is at our store available for purchase - sizes available are subject to change depending on sales but we do try to update it daily.

 

How to place an order:

    All orders can be placed on www.theperfecttouch.co.za or send an email to orders@theperfecttouch.co.za if you require assistance

     

    How do I use the size charts?

    The measurements on the size chart is that of the specific garment itself so we strongly suggest that you measure a similar piece of clothing and not your body. This especially applies to something like swimwear where it is meant to be tight fitting. If you measure your body you will likely purchase too big. Generally all our items are normal SA sizing

     

    I do not receive my order confirmation email or any other emails:

     

    Please look in your junk mail/spam folder as emails often go there instead of to your inbox. 



    How do I pay?

    Payment can be made via the following payment methods:

    • EFT, ATM/Bank deposit and proof thereof needs to be sent to us so that your parcel can be dispatched and a tracking number can be supplied to you
    • Payflex - immediately online with your debit or credit card
    • YOCO - a link will be provided on the invoice email

     

    How do I receive my parcel?

    Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy

    What happens if I do not receive my parcel?

    All parcels sent with the Economy courier is insured and we take full responsibility for it to reach you.

     

    Do you offer Free Shipping?

    All orders over R1000 are eligible for free shipping.

     

    Do you offer bulk discount?

    Yes, please email us for a bulk schedule.

    Orders are considered to be bulk when the value exceeds R10 000

     

    Do you allow for exchanges?

    Yes we do, here is a link explaining our Return Policy: https://www.theperfecttouch.co.za/policies/refund-policy

     

     What packaging do you use and can you giftwrap items?

    All items are send in individual zip lock bags or organza bags depending on the item. Packaging is kept to a minimum in order to save on shipping cost. We do not offer gift wrapping services or adding personal cards/notes to parcels.

     

    What if I would like to cancel my order that I have already paid for before it is delivered to me?

    A 10% handling fee will be deducted from your refund if you cancel your order after you have made payment and before it reaches you. This covers our banking costs and other related fees.

     

    Please note that all items are subject to availability and orders get cancelled if no payment is received within 2 days unless an arrangement has been made.

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