Do you keep stock?
Yes! Unlike our competitors we keep a wide variety of stock at our offices so that we can ship your parcel faster. Our range has 1000's of items in it and to keep stock of everything is simply not possible but we keep the most popular styles In Stock. Here is a link to our In Stock folder, these items are immediately available: https://www.theperfecttouch.co.za/collections/in-stock
Where is your store?
The Perfect Touch is an online store and all orders can be placed on www.theperfecttouch.co.za. We are not a physical store and not set up for viewings and fitments. You will receive your order via our courier company. Our warehouse address for returns or arranged collections is as per below:
Hollandia Building 2
What are your trading hours?
We are online only and do not having set hours that we are at the office - please email us to arrange before collection - weekdays only 09:00-10:00. Email and admin queries are attended to Monday - Friday excluding Public holidays, please email firstname.lastname@example.org
How to place an order:
All orders can be placed on www.theperfecttouch.co.za
How do I use the size charts?
The measurements on the size chart is that of the specific garment itself so we strongly suggest that you measure a similar piece of clothing and not your body. This especially applies to something like swimwear where it is meant to be tight fitting. If you measure your body you will likely purchase too big. Generally all our items are normal SA sizing
Which material is used?
We make every effort to add material type on each product page but often the material composition is not available from our suppliers when we upload. If material type is of importance to you you are welcome to email us with the product code and we will request it from the supplier.
Are the colours of items accurate as displayed online?
We make every effort to display products as accurately as possible but due to natural light, device brightness etc. colour may appear slightly darker/lighter. Please allow for slight differences eg. colours like white will often be slightly off white/cream in real life.
Why is there no contact number available?:
We, as with most online companies, move away completely from telephonic contact for a number of reasons including but not limited to cost and time-management. One agent can handle 10 online chats but only 1 call at a time. Clients are welcome to email (email@example.com) or to make use of the online chat function on our website. This way all correspondence is in writing and any staff member can "pick up" where the last person left off. We have spent a lot of time setting up all of these avenues and creating FAQ's pages etc. so that every possible question is already answered but if you do feel the need to get into contact you are welcome to do so. We trust that our sterling reputation built up since 2014 speaks for itself.
I do not receive my order confirmation email or any other emails:
Please look in your junk mail/spam folder as emails often go there instead of to your inbox.
How do I pay?
Payment can be made via the following payment methods:
How do I receive my parcel?
Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy
What happens if I do not receive my parcel?
All parcels sent are insured and we take full responsibility for it to be delivered to the physical address given upon checkout. Should your parcel scan as "delivered" but you have not received it, you need to contact us within 7 days. After such time we do not have any claim and cannot be held responsible for the whereabouts of your parcel.
Tracking your parcel is your responsibility! Once your parcel ships, your tracking number will be emailed to you. Please track your parcel daily. If your parcel shows as "delivered" but you have not received it you need to notify us. If you stay in a security complex where couriers are not allowed entry please check with security first/if delivery is your office please check with reception or other staff.
Do you offer Free Shipping?
Delivery is charged at R99 or free for orders over R1500.
Do you offer bulk discount?
Yes, please email firstname.lastname@example.org for a bulk schedule.
Do you allow for returns and exchanges
Yes we do, here is a link explaining our Return Policy: https://www.theperfecttouch.co.za/policies/refund-policy
What packaging do you use and can you giftwrap items?
All items are sent in individual zip lock bags or organza bags depending on the item. Packaging is kept to a minimum in order to save on shipping cost. We do not offer gift wrapping services or adding personal cards/notes to parcels.
What happens if an item that I ordered is out of stock?
In rare cases we or our supplier can run out of stock due to high demand. Every effort will be made to locate the item but should we be unable to do so we will ship your order and refund the unavailable item or if only one item was purchased a full refund will be processed. We will always attempt to do so as soon as possible and notify you accordingly.
What if I would like to cancel my order that I have already paid for before it is delivered to me?
A 35% handling fee will be deducted from your refund, as stipulated in the Consumer Protection Act, if you cancel your order after you have made payment and before it reaches you. This covers our banking costs and other related fees.
The Consumer Protection Act excludes “Buyer’s Remorse” and The Perfect Touch reserves the right to reject refunds due to “Buyer’s Remorse” or “Change of Heart”. Cancellations due to “Not realizing our turnaround time”, is considered “Change of Heart” and will incur 35% handling fee for cancellation.
Please note that all items are subject to availability and orders get cancelled if no payment is received within 2 days unless an arrangement has been made.