Frequently Asked Questions

How much does the stock cost?

All our products and pricing can be viewed on our website,www.theperfecttouch.co.za.

Where is your store?

The Perfect Touch is an online store and all orders can be placed on  www.theperfecttouch.co.za. You will receive your order via our courier company. Our address for returns or arranged collections is as per below:

19 Michau Street (red building)

Strand

7140

 

What are your trading hours?

 

Monday - Friday 08:00-12:00 by appointment only, please email orders@theperfecttouch.co.za

 

Do you have everything that is on your website at your store?

 

No, it would be impossible for us to keep 2000+ items in stock in over 5 size and colours each.

All of the items in our In Stock folder is at our store available for purchase - sizes available are subject to change depending on sales but we do try to update it daily.

 

How to place an order:

    All orders can be placed on www.theperfecttouch.co.za or send an email to orders@theperfecttouch.co.za if you require assistance

     

    It has been longer than 24 hours and I have not yet received my invoice:

     

    Please look in your junk mail folder as emails often go there instead of to your inbox. 



    How do I pay?

    Payment can be made via the following payment methods:

    • EFT, ATM/Bank deposit and proof thereof needs to be sent to us so that your parcel can be dispatched and a tracking number can be supplied to you
    • Payflex - immediately online with your debit or credit card
    • YOCO - a link will be provided on the invoice email

     

    How do I receive my parcel?

    Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy

    What happens if I do not receive my parcel?

    All parcels sent with the Economy courier is insured and we take full responsibility for it to reach you.

    Parcels sent via Express courier is not insured and once it has been collected by the courier and displays on the tracking site that it has been handed in we cannot be held accountable for any loss/damage. Should you wish to have your parcel insured at an additional charge, please contact us so that we can advise on the cost.

    How long does it take to receive my parcel?


    Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy

     

    Do you offer free shipping?

    All orders over R1000 are eligible for Free Shipping - these parcels will be sent via Economy courier and NOT Express courier unless the option is selected upon checkout.


    Do you offer bulk discount?

    Yes, please email us for a bulk schedule.

    Orders are considered to be bulk when the value exceeds R5000

     

    Do you allow for exchanges?

    Yes we do, here is a link explaining our Return Policy: https://www.theperfecttouch.co.za/policies/refund-policy

     What packaging do you use and can you giftwrap items?

    All items are send in individual zip lock bags or organza bags depending on the item. Packaging is kept to a minimum in order to save on shipping cost. We do not offer gift wrapping services.

    What if I would like to cancel my order that I have already paid for before it is delivered to me?

    A 10% handling fee will be deducted from your refund if you cancel your order after you have made payment and before it reaches you. This covers our banking costs and other related fees.

    Please note that all items are subject to availability and orders get cancelled if no payment is received within 2 days unless an arrangement has been made.

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