Return Policy

Returns

Returns are welcome as long as the below conditions are met.

  • As per the Consumer Protection Act 68 of 2008 Part C, Subsection 20 a client may return goods within 10 business days of delivery at their own cost for a refund or credit - the choice is yours. No returns will be accepted thereafter under any condition. We will NOT exchange or process a refund after this period. NO EXECPTIONS WHATSOEVER. Any returns received after this time will be rejected and the client would need to arrange for their courier to collect it from us.
  • Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
  • We do not accept return on swimwear, lingerie or jewellery used in piercings - NO EXECPTIONS
  • All items must be returned in its original packaging - R50 will be deducted for each item that is returned in other/damaged packaging. This includes but is not limited to ripped packaging, returning in plastic shopping bags etc. All our packing can open and close easily.
  • Sale/discounted/items bought with coupons are not eligible for a refunds/returns
  • The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.  
  • A 10% handling fee will be deducted on all REFUNDS over R1000 to cover part of the transaction fees incurred. There will be NO handling fee if you opt to take In Store Credit to use at a later stage.
  • We are happy to arrange a collection with our courier at a cost of R95 and will deduct such cost from the refund/credit due to you or you can ship back with your own courier. We recommend using Aramex Drop Box or DSV Locker service - please do not use Postnet/PAXI unless opting for the door to door option, we cannot collect parcels from various locations.

We ask that our clients allow for colour difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.


Click Here To Request a Return

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