Returns & Breakages

Returns

Returns are welcome,  we will refund you or give you a store credit depending on when the return reaches us. 

  • Returns need to reach us within 7 working days after you have signed for the receipt of your parcel to qualify for a refund - if you prefer a refund please return the package in good time, this is absolutely non negotiable as this is our agreement with our supplier and clients accept this before ordering.
  • If an item reaches us after 7 working days but less than 14 working days in store credit will be given. No returns will be accepted thereafter - none nogotiable.
  • Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
  • We do not accept return on swimwear, lingerie, cosmetics or jewellery used in piercings - NON NEGOTIABLE
  • All items must be returned in its original packaging - R20 will be deducted for each item that is return in other/damaged packaging
  • Sale/discounted/items bought with coupons are not eligible for a refund
  • The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.  
  • A 10% handling fee will be deducted on all refunds over R1000
  • You are responsible for any costs associated with returning the item to us - we recommend using Aramex Drop Box or DSV Locker service - please do not use Postnet unless opting for the door to door option, as we do not have one in Strand for us to collect at.

We ask that our clients allow for colour difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.

PLEASE LOG ONE RETURN FOR EACH ITEMS THAT YOU WILL BE RETURNING

Click Here To Request a Return


Breakages

If an item breaks or is faulty, please notify us within 7 days (weekends/public holidays incl.) from when and including the day of signature for your parcel and we will gladly replace the item for you. You will need to send the faulty item back to us on your own cost and once received a replacement will be issued. We recommend that you send it back to us with a tracking number in order to protect both us and yourself should the parcel reach/not reach us.


Click Here To Request a Return

Subscribe to our newsletter