Returns are welcome as long as the below conditions are met.
As per the Consumer Protection Act 68 of 2008 Part C, Subsection 20 a client may return goods within 10 business days of delivery at their own cost for a refund or credit. No returns will be accepted thereafter under any condition. We will NOT exchange or process a refund/credit after this period. NO EXECPTIONS WHATSOEVER. Any returns received after this time will be rejected and the client would need to arrange for their courier to collect it from us.
- To log a return please do so by following this link: https://theperfecttouchsa.returnscenter.com/ - returns will not be accepted without a valid RMA number which will be assigned to you upon logging a return.
- You will always have the choice of a refund to original payment method or in store credit. We are happy to do refunds in line with our return policy - you will never be forced to take in store credit unless your payment was made with in store credit/gift card. In store credit is advised should you wish to order another size/colour/item etc.
- The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back. Courier fees are not refundable.
- Once the parcel reaches our offices we will inspect the goods as well as the packaging and process your refund/credit within 1-3 working days. You will be notified accordingly. If you chose in store credit as your resolution option your credit will be loaded onto a gift card which you can spend on your next order.
- Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
- We do not accept returns on swimwear, items in our lingerie section or jewellery used in piercings - NO Exceptions
- All items must be returned in its original packaging - R50 will be deducted for each item that is returned in other/damaged packaging. This includes but is not limited to ripped packaging, returning in plastic shopping bags etc. All our packing can open and close easily.
- Sale/discounted/items bought with coupons/discount codes are not eligible for a refunds/returns/swopping for other sizes etc.
- A 10% handling fee will be deducted on all REFUNDS over R1000 to cover part of the transaction fees incurred. There will be NO handling fee if you opt to take In Store Credit to use at a later stage.
- We are happy to arrange a collection with our courier at a cost of R99 and will deduct such cost from the refund/credit due to you or you can ship back with your own courier. Please only make use of door to door services, we cannot collect parcels from various locations.
We ask that our clients allow for colour difference due to lighting (colours like white can at times appear off-white on the actual garment or bright colours can be slightly less bright on physical items). Please understand that the photos used are directly from our suppliers and not taken ourselves.