Do you keep stock?
Yes! Unlike our competitors we keep a wide variety of stock at our offices so that we can ship your parcel faster. Our range has 1000's of items in it and to keep stock of everything is simply not possible but we keep the most popular styles In Stock. Here is a link to our In Stock folder, these items are immediately available: https://www.theperfecttouch.co.za/collections/in-stock
Where is your store?
The Perfect Touch is an online store and all orders can be placed on www.theperfecttouch.co.za. We are not a physical store and not set up for viewings and fitments. You will receive your order via our courier company. Our warehouse address for returns or arranged collections is as per below:
Hollandia Building 2
What are your trading hours?
We are online only and do not having set hours that we are at the office - please email us to arrange before collection - weekdays only 09:00-10:00. Email and admin queries are attended to Monday - Friday excluding Public holidays, please email firstname.lastname@example.org
How do I use the size charts?
The measurements on the size chart is that of the specific garment itself so we strongly suggest that you measure a similar piece of clothing and not your body. This especially applies to something like swimwear where it is meant to be tight fitting. If you measure your body you will likely purchase too big. Generally all our items are normal SA sizing
Which material is used?
We make every effort to add material type on each product page but often the material composition is not available from our suppliers when we upload. If material type is of importance to you you are welcome to email us with the product code and we will request it from the supplier.
Are the colours of items accurate as displayed online?
We make every effort to display products as accurately as possible but due to natural light, device brightness etc. colour may appear slightly darker/lighter. Please allow for slight differences eg. colours like white will often be slightly off white/cream in real life.
How do I pay?
Payment can be made via the following payment methods:
- Payflex - online with your debit/credit card
- Payfast - debit/credit card/EFT/Mobicred/scan to pay etc.
- Peach Payments - online with your debit or credit card
- YOCO - a link will be provided on the invoice email
How do I receive my parcel?
Here is a link to our shipping policy and the different courier options that we offer: https://www.theperfecttouch.co.za/policies/shipping-policy
What happens if I do not receive my parcel?
All parcels sent are insured and we take full responsibility for it to be delivered to the physical address given upon checkout. Should your parcel scan as "delivered" but you have not received it, you need to contact us within 7 days. After such time we do not have any claim and cannot be held responsible for the whereabouts of your parcel.
Tracking your parcel is your responsibility! Once your parcel ships, your tracking number will be emailed to you. Please track your parcel daily. If your parcel shows as "delivered" but you have not received it you need to notify us. If you stay in a security complex where couriers are not allowed entry please check with security first/if delivery is your office please check with reception or other staff.
Do you offer Free Shipping?
Delivery is charged at R99 or free for orders over R1500.
Do you allow for returns and exchanges
Yes we do, here is a link explaining our Return Policy: https://www.theperfecttouch.co.za/policies/refund-policy
What happens if an item that I ordered is out of stock?
In rare cases we or our supplier can run out of stock due to high demand. Every effort will be made to locate the item but should we be unable to do so we will ship your order and refund the unavailable item or if only one item was purchased a full refund will be processed. We will always attempt to do so as soon as possible and notify you accordingly.