I am ordering a mix of In Stock & Produced on order items
The term "day/s" refer to normal SA working days
As per the Consumer Protection Act 68 of 2008 Part C, Subsection 20 a client may return goods within 10 business days of delivery at their own cost for a refund or credit. No returns will be accepted thereafter under any condition. We will NOT exchange or process a refund/credit after this period. NO EXECPTIONS WHATSOEVER. Any returns received after this time will be rejected and the client would need to arrange for their courier to collect it from us.
To log a return please do so by following this link: https://theperfecttouchsa.returnscenter.com/ - returns will not be accepted without a valid RMA number which will be assigned to you upon logging a return.
You will always have the choice of a refund to original payment method or in store credit. In store credit is advised should you wish to order another size/colour/item etc.
The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back. Courier fees are not refundable.
Once the parcel reaches our offices we will inspect the goods as well as the packaging and process your refund/credit within 1-3 working days. You will be notified accordingly. If you chose in store credit as your resolution option your credit will be loaded onto a gift card which you can spend on your next order.
Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
We do not accept returns on:
Items in our lingerie section including bodysuits, bralettes etc.
Jewelry used in piercings
Items bought with gift cards
Sale/discounted items/items bought with discount code or bought during promotional periods like end of season sales/Black Friday etc.
All items must be returned in its original packaging - R50 will be deducted for each item that is returned in other/damaged packaging. This includes but is not limited to ripped packaging, returning in plastic shopping bags etc. All our packing can open and close easily.
A10% handling fee will be deducted on all REFUNDS over R1500to cover part of the transaction fees incurred. There will be NO handling fee if you opt to take In Store Credit to use at a later stage.
We are happy to arrange a collection with our courier at a cost of R99 and will deduct such cost from the refund/credit due to you or you can ship back with your own courier. Please only make use of door to door services, we cannot collect parcels from various locations.
We ask that our clients allow for colour difference due to lighting (colours like white can at times appear off-white on the actual garment or bright colours can be slightly less bright on physical items). Please understand that the photos used are directly from our suppliers and not taken ourselves.
Do you keep stock?
Yes! Unlike our competitors we keep a wide variety of stock at our offices so that we can ship your parcel faster. Our range has 1000's of items in it and to keep stock of everything is simply not possible but we keep the most popular styles In Stock. Here is a link to our In Stock folder, these items are immediately available: https://www.theperfecttouch.co.za/collections/in-stock
Where is your store?
The Perfect Touch is an online store and all orders can be placed on www.theperfecttouch.co.za. We are not a physical store and not set up for viewings and fitments. You will receive your order via our courier company. Our warehouse address for returns or arranged collections is as per below:
Hollandia Building 2
What are your trading hours?
We are online only and do not having set hours that we are at the office - please email us to arrange before collection - weekdays only 09:00-10:00. Email and admin queries are attended to Monday - Friday excluding Public holidays, please email firstname.lastname@example.org
How do I use the size charts?
The measurements on the size chart is that of the specific garment itself so we strongly suggest that you measure a similar piece of clothing and not your body. This especially applies to something like swimwear where it is meant to be tight fitting. If you measure your body you will likely purchase too big. Generally all our items are normal SA sizing
Which material is used?
We make every effort to add material type on each product page but often the material composition is not available from our suppliers when we upload. If material type is of importance to you you are welcome to email us with the product code and we will request it from the supplier.
Are the colours of items accurate as displayed online?
We make every effort to display products as accurately as possible but due to natural light, device brightness etc. colour may appear slightly darker/lighter. Please allow for slight differences eg. colours like white will often be slightly off white/cream in real life.
How do I pay?
Payment can be made via the following payment methods:
Payflex - online with your debit/credit card
Payfast - debit/credit card/EFT/Mobicred/scan to pay etc.
Peach Payments - online with your debit or credit card
YOCO - a link will be provided on the invoice email
All parcels sent are insured and we take full responsibility for it to be delivered to the physical address given upon checkout. Should your parcel scan as "delivered" but you have not received it, you need to contact us within 7 days. After such time we do not have any claim and cannot be held responsible for the whereabouts of your parcel.
Tracking your parcel is your responsibility! Once your parcel ships, your tracking number will be emailed to you. Please track your parcel daily. If your parcel shows as "delivered" but you have not received it you need to notify us. If you stay in a security complex where couriers are not allowed entry please check with security first/if delivery is your office please check with reception or other staff.
Do you offer Free Shipping?
Delivery is charged at R99 or free for orders over R1500.
What happens if an item that I ordered is out of stock?
In rare cases we or our supplier can run out of stock due to high demand. Every effort will be made to locate the item but should we be unable to do so we will ship your order and refund the unavailable item or if only one item was purchased a full refund will be processed. We will always attempt to do so as soon as possible and notify you accordingly.
Swimwear/pants/lingerie/Jumpsuits & Rompers:
I absolutely love this dress; I bought it for my wedding, and it fits perfectly. I will send photos on the day. Great service and good quality.
I had x 2 dresses to choose from for my wedding & my husband loved this one more. Beautiful dress!
My first pur hase a
The dress fits perfectly and is of good quality. Thank you for expediting my order.
From the moment I saw the "Heart Lace Maxi Dress"' on your website...I knew this was going to be my wedding dress. I just fell in love with the beautiful lace detail that were put together so delicately...not too over the top yet not too plain. The material was so soft and the best quality you could ask for. Overall, the dress fits my style to a T!
Item type: S
I purchased the dress to use as my wedding dress. I'm more of a rustic girl and did not want a traditional wedding dress. The dress was perfect and blended in beautifully with the surroundings of the farm.
It fitted me perfectly, and the quality of the dress and the material is really great. Truly happy with my purchase ☺️
Everybody raved about the dress!
It was a PERFECT fit! I love it!
Was such a pleasure to wear. Light and free flowing. Got nothing but compliments for it. Purchase and delivery was quick and easy. Thank you
Beautiful dress. The quality is amazing ♡♡♡
This is a beautiful dress, I just needed something to fit my preggy belly so had to return it due to sizing. But will definitely re-order at a later stage.
More of a plum purple then a navy. True to size - no need to size up.
Good quality material.
Was an in-stock item and was delivered extremely quick!
Over all a good experience to shop and a quality item to purchase.
Thank you for my beautiful dress.I placed the order the Thursday and was delivered the following day.
The dress was delivered in pristine condition and I am very pleased with how easy making payment was and how secure the website is.
Very good quality and will definitely be ordering from them again
I was blown away with the service that I received an would recommend anybody to use you.
I havent worn it, waiting for an amazing event to wear it to. She deserves to be shown off in all her glory.
She is beautiful. The material is AMAZING. This is the nice things I deserve
Great service, good quality. Well priced! Excellent dress choice for my 10 year wedding anniversary
It is a lovely dress. Great fit and suitable for any age. Very elegant
Absolutely thrilled with this purchase!
A perfect fit, the dress arrived quickly without any hassle and I was so impressed with the feel and quality of the fabric.
I will be using The Perfect Touch again!
the grey is a bit dull for my daughters wedding, that is why I bought the burgandy one. Also I bought a 2 xl and its too big.
wearing the dress for my daughters wedding in \March 2023 and its PERFECT
Thank you i absolutely loved the dress, it was a good quality, fit perfectly. The delivery was fast and customer service was so professional. I will definitely buy something else soon.
Awesome dress, great quality, even more amazing service!! Thanks you
LOVE this beautiful dress, high quality and arrived quickly. Its slightly big but thats because I ordered a size up, no need to do that. The size guide is accurate, received many compliments!
Fits perfectly and looks exactly as it does in the pictures. Thick lining so that there is no embarrassing shine-through and the colour is rich like a fine red wine! Beautiful and feminine and sexy - all in one!
Love, love, love this dress............So beautiful and comfortable..
Good quality material and true to size.
Absolutely love the dress!!!! Looks just like the picture, ordering and courier service was great! Keep on getting compliments about the dress.
Very professional and helpful. I had to change delivery address and I was promtly and efficiently helped. Can definitely recommend the company and the dress.
Absolutely BEAUTIFUL dress! The length is just a little too short. The fabric is soft and wonderfully flowy and flattering! Definitely a must have!
It was my first time ordering clothing online, so I was very worried about what the outcome would be. I was só happy with my purchase though. It arrived within a day or two and it fits perfectly. ( The size guide on the website is spot on!) Besides my wedding dress, it’s the most gorgeous dress I’ve ever owned and it wears beautifully! Love it!
I was so happy when the dress came it’s even more beautiful in person! And it was delivered much earlier than expected which was amazing! Awesome service as always ☺️
Bought this dress for my anniversary. I felt like a bride again!
Beautiful dress. I receive numerous compliments when wearing it
Perefect Touch the place to shop they really accommodate me even after my return date expired. Recieved my Lace Dress within a week.
was delivered on time and the dress were just as we ordered. Thank you for great service
Absolute Great service from The Perfect Touch and Dawn Wing Couriers. Love the clothes as well.
What a great effortless experience. I will most definitely buy something again.
Stunning dress! Great fit, and exactly what it looks like on the website!
Very happy with purchase.
Beautiful dress, comfortable and looks exactly like the photo
THIS DRESS IS EVERYTHING!!! I love it!
It is the perfect fit! Definitely worth it!
Had such a good experience that I placed another order.
Looks exactly like the image. Love it. :)
Absolutely beautiful, material luxurious. Just too long
Very helpful staff on watsapp. Orders were simple to do. Received all garments in excellent condition efficiently. Great quality and colours. I just love everything I Received. Definitely recommend and will certainly be shopping again.
Susan Leigh F.
I bought it for a photo session on the beach with my special horse in February
brilliant service & beautiful dress! will order again. thank you!